In most cases, Jeyla Studio will interface with a standard Cash Drawer connected to your computer via a USB Cash Drawer Trigger. There is no setup required (see below for exceptions). Simply plug the Cash Drawer Trigger into a USB port on your computer and Jeyla Studio will take care of the rest.
What type of Cash Drawer should I purchase?
While some POS systems require you to purchase specific hardware, Jeyla Studio has been designed to be as flexible and easy to work with as possible. Therefore, Jeyla Studio will work with any standard (printer driven) Cash Drawer. The choice as to which one you purchase is entirely up to you. You must however, ensure your chosen Cash Drawer is designed to connect to a receipt printer via an RJ11/RJ12 plug (standard POS printer connector). These types of Cash Drawers are the industry standard and the most widely available.
What is a Cash Drawer Trigger and why do I need it?
Most Cash Drawers connect directly to a POS receipt printer. Every time a receipt is printed, the Cash Drawer opens. Jeyla Studio however, has been designed to work without the need for a POS receipt printer. As such, a Cash Drawer Trigger with USB interface is used (instead of a POS receipt printer) to facilitate the connection between your Cash Drawer and your computer. The Cash Drawer Trigger will connect to the Cash Drawer via a standard RJ11/RJ12 plug, and connect to your computer via a standard USB port. In most cases, your operating system will configure the Cash Drawer Trigger automatically, and it should just work. If this does not happen, you may need to install a driver so that your operating system can communicate with the Cash Drawer Trigger. There are many Cash Drawer Triggers available for purchase. No matter which one you choose, ensure it has drivers available and will work with your operating system.
Linux users generally do not need to install any drivers. If your system cannot see the USB driver, it will most likely be a permission problem. Under most flavours of linux, the serial port is located under /dev. While you have your cash drawer connected to your computer, perform this command in a terminal session: 'ls -la /dev | grep *USB*'. If you see a directory in the results (for example /dev/ttyUSB0) then your system can see the usb cash drawer. Check the permissions of this port, it most likely is owned by root, and can only be written to by root. To resolve, you will need to change the permissions on the port. In a terminal session, perform the following command but be sure to replace the port path (ie, /dev/ttyUSB0) with the one shown in your previous ls command: 'sudo chmod 777 /dev/ttyUSB0'. Re-test. Jeyla Studio should now be able to communicate with your cash drawer.
We have had reports that clients’ cash drawers have stopped responding after upgrading to Windows 11. This issue appears to be related to the new Windows 11 driver not being compatible for some cash drawer triggers. Our advice is to NOT upgrade to Windows 11 unless you are prepared to find, download and install a compatible driver for your cash drawer trigger or are prepared to purchase another cash drawer trigger that will work with Windows 11. Unfortunately, this is an issue between Microsoft's Windows 11 operating system and the cash drawer triggers. There is little we can do to resolve this. If you are affected by this issue, you can try to install older drivers that will work with your cash drawer trigger. However, be aware the Windows operating system may overwrite your installed driver the next time Windows updates. We are actively looking for workarounds to this issue.